Unfiltered Story #66985
(It’s my first day on the job, so I really don’t know my way around the store yet)
Me: Can I help you?
Customer: Yes, I’m looking for this kind of vacuum bags. *hold up wrapper* I bought them here last month.
Me: Sure thing. The vacuums are over in this corner, so let’s go take a look.
Me: Hm, we don’t seem to have any vacuum bags here. But I could probably order them online and have them shipped to the store, if you’d like.
Customer: Okay.
(I go to the website. We don’t seem to sell vacuum bags at all.)
Me: I’m sorry, I’m having trouble locating them. Let me get a lead expert who might know our stock better.
Customer: (huffs) Fine.
Lead: We’ve historically never sold many vacuum bags.
Customer: No! That’s impossible! I bought these here last month! You had them right over by the automotive section!
Lead: We’ve never had an automotive section either.
Customer: I bought these right here last month! You can’t tell me you don’t sell them!
Lead: I’m sorry, but we simply don’t. I bet Sears would have them, though.
Customer: What do you mean? Isn’t this Sears?
Lead: No m’am. This is JCPenney.
Customer: Oh. I thought it was Sears. I bought these at Sears. You all have a nice day!
(We are surrounded by the JCPenney logo. My nametag reads ‘jcpenney’ in place of a name because I’m so new. I had offered to order the bags from ‘jcpenney dot com’.)
Question of the Week
Have you ever served a bad customer who got what they deserved?