Unfiltered Story #66969
I’m an optician working in a large warehouse store. Since glasses and contacts are medical devices, some insurance companies will cover the cost of them, but we don’t have contracts with every provider for direct billing.
Customer: I just have a quick question.
Me: Yes, sir?
Customer: Do you take my insurance here?
Me: Who’s your vision care provider, sir?
Customer: I don’t know.
Me: Okay, how about your medical provider?
Customer: I don’t know.
Me: Okay, is the insurance through your employer or your wife’s employer perhaps?
Customer: I don’t know.
A beat or two passes between us.
Me: Okay… with respect sir, if you don’t know, how am I supposed to know?
Customer: Maybe I should go call my wife…
Me: Yes, please sir. I need at least something to go off of.
The man never came back with any more info or questions. My coworkers were all baffled, but sadly we’ve all had exchanges like that.
Question of the Week
Have you ever served a bad customer who got what they deserved?
