Unfiltered Story #118207

I work in a Tech Support Call centre for a big brand phone supplier, this kind of thing is a common occurrence.

Me: He there thanks for calling [Tech Support Company] can I take your name please?

Customer: Yeah I have this problem with my phone [breaks into long story]

Me: Okay I think I understand, before we continue can I take your name?

Customer: Oh! And it also does this thing [storytime]

Me: Okay I have that all down. Now before continuing, I’ll need to take your-

Customer: Oh and also [story]

Me: Okay, we’ll need to set up a repair for that, but we can’t continue unless I have your name.

Customer: Oh! Why didn’t you say so? Gosh you should have said something!