Unfiltered Story #67175
[A young teenager who has purchased tickets to a PG-rated film has just been caught sneaking into an R-Rated film. I happen to recall this customer, as I sold him the ticket.]
Me: Excuse me, sir. Do you have tickets for this film?
Customer: Yeah.
Me: May I see them.
Customer: I left them in the theater.
Me: Which theater? We can go find them.
Customer: Nah, my cousin has them?
Me: You do know you need to be 17 or older to see this film, correct?
Customer: Yes.
Me: May I see some ID?
Customer: i don’t have it.
Me: OK, that is fine. I recall you purchasing a ticket for [movie name], if you would like to go back in there, that is OK.
Customer: F*** you, man.
Me: Well, in that case, you’re welcome to head through that door over there.
[I gesture to the exit.]
Customer: I want my money back.
Me: Sure. If we can get your tickets, we can return them to the box office for a refund.
Customer: I don’t want a refund, i want my money back.
Me: Well, you can either get your money back or get a refund. Pick one, because they’re both the same thing.
Customer: I don’t need this s***. F*** you.
Me: Well, in that case, let me walk you to this door.
[I proceed to escort him out of the building, sans refund.]
Question of the Week
Have you ever served a bad customer who got what they deserved?