Unfiltered Story #56708
I needed some upgrades for my PC, rather than go to the big chain store, I decide to try out our small independent computer shop. After no response from an email, I give them a call.
Me: Hi, I was looking for some advice.
Worker: Uh huh.
Me: I need to upgrade my graphics card, I have a small budget of £500. What do you recommend?
Worker: I don’t know, you will have to speak to the manager.
(Long pause)
Me: can you pass him over please?
Worker: He’s not here.
(long pause)
Me: okay, well when will he be in?
Worker: Err well after lunch I guess.
Me: Ok well I will try again later. Thanks.
(He hangs up without so much as a goodbye. I figure I would have much more luck with the manager so try again later.)
Me: can I speak to the manager please?
Manager: Speaking.
Me: (I explain what I am looking for and why)
Manager: Err well, I can think about that, can I get back to you.
Me: Err sure, my number is (number) and my email is (email address).
Manager: Ok i’ll let you know, bye, (Hangs up straight away).
(A few days pass, I call with no answer and email again, still no answer. A month passes before I really need to upgrade and reluctantly go back to the bug chain store. I never hear from the little shop, it’s a wonder they are still open.)
Question of the Week
Have you ever served a bad customer who got what they deserved?