Lack of Register Does Not Register, Part 5

| Long Island, NY, USA | Right | August 28, 2015

(I work at a clothing store. I am assigned to recover and help customers at the kid’s section. It’s not unusual for customers to make up baby outfits and leave them over piles of clothes on the display tables. I notice a woman who has left a mess on one of the tables and just walked away. I assume she just didn’t like the clothes and left them.)

Customer: *comes back from the other side of the area* “Excuse me? What are you doing? I wasn’t done!”

Me: “Oh, I’m sorry; I just assumed you were done.”

Customer: “Well, don’t! I wasn’t done!”

Me: “I’m so sorry.” *steps away*

Customer: “But I wasn’t done!”

(A little later, the customer approaches me. There are several signs in neon paper on the registers at the kids section saying that they’re closed and customers need to pay at over the adult side. I notice the woman stands right next to a sign.)

Me: “Oh, I’m sorry, these registers are closed but you can pay over at the other side!”

Customer: “Can’t you just ring me here?!”

Me: “I can’t, I’m sorry. These registers are closed.”

Customer: “Just open it!”

Me: “I’m sorry, I’m not authorized but my coworkers will gladly complete your purchase at the adult section.”

Customer: “Oh, my god!” *goes away mumbling*

(A few minutes later this conversation happens through our headsets:)

Coworker: “Uh, so this lady was complaining about a girl refusing to ring her items or something.”

Me: “Yeah, it was me. She got mad because the registers were closed. I sent her over.”

Manager: *laughing* “Oh, we know her. It’s always the same with her. She leaves a mess and finds new ways to complain every time she comes. That’s why we left you all by yourself over there; no one wants to deal with her. Sorry!”

Related:
Lack of Register Does Not Register, Part 4
Lack of Register Does Not Register, Part 3
Lack of Register Does Not Register, Part 2

Some Lights Shine Dimmer Than Others

| Ottawa, ON, Canada | Right | August 28, 2015

Caller: “Hi, do you sell lighting for above artwork?”

Me: “Yes, we have several in stock and many others that we could order. Do you know what length you’re looking for?”

Caller: “No. How much are they?”

Me: “Well, that will depend on the size and style you select. Once you’ve measured the artwork we’ll have a better idea of the size. Do you want it to plug in to an outlet, run on batteries, or would you like it hard-wired into your electrical? Would you prefer incandescent bulbs or LED?”

Caller: “I don’t know. Could you give me a price range?”

Me: “Well, they’ll vary quite a lot, and there are dozens of styles. I’ll tell you what… Let me give you our website address. Have a look on there and see if there’s anything that catches your eye. Once we have some product codes, I can get you some prices. It’s [address].”

Caller: *repeats address back to me* “Okay, I’m online right now. Oooh, I see a nice one!”

Me: “That’s great! What’s the product number?”

Caller: “It says it’s $60! Great price. How long will it take to get it?”

Me: “I’m a little confused. We don’t have one at that price. Can I confirm the address with you one more time?”

Caller: “Oh, I’m on eBay. How long will it take to get it?”

Me: “I’m sorry, ma’am, I can’t buy things for you from eBay.”

Caller: “Well, you’re no help at all!”

We Have Families And Lives

| Right | August 27, 2015

6rav6

Irritable Book Syndrome

| Greenville, NC, USA | Right | August 27, 2015

(A customer walks in already carrying one of our bags so I know it’s a return. Even worse it’s our Christmas bag and it’s currently June. She gets to the register, slams her bag on the counter and immediately jumps into a story. I pull the receipt out just to check the date and it says December 14th.)

Me: “Ma’am, I’m sorry but the receipt says December 14th and I’m looking and these two books rang up to $100. If it wasn’t so much there—”

Customer: *cuts me off* “No. No. NO! I already told you these aren’t for me. These were for my friend’s birthday and he’s already got them and I have no use for them.”

Me: “I understand that but we have a two-weeks with a receipt policy and—”

Customer: “Focus! These aren’t for me, okay?! I have no need for them and you will give me my money back!”

(I attempt to speak again but she cuts me off again)

Customer: “I’m done with you. I want a manager. Don’t say anything else, just get your manager. Shush.”

(I call my manager, who threatened to fire me two weeks prior for returning a $20 book that was four days past the two-week policy.)

Manager: “Hi, what seems to be the issue?”

(The customer then explains how I’m an idiot, these books aren’t for her, and she doesn’t care about our policy and wants her money back.)

Manager: “Oh, oh, well, absolutely. [My Name]? Ha! I’m sorry he just doesn’t understand. It’s ok, buddy, we’ll have a training sesh on this later.”

(The manager walks away as the lady smugly stands there waiting for her money. A line has now formed behind her. The next person in line is a younger guy. I then pull out the books to ring them up. The first is called ‘Headaches in the Pelvic Region’ and the second is ‘Irritable Bowel Syndrome and Your Life.’ I then notice she used her discount card so I subtract the savings.)

Customer: “Whoa, whoa, whoa. What was that?”

Me: “Well, ma’am, you used your discount card and got 10% off. I just subtracted that.”

Customer: “Well, how much were those books?!”

(I speak loud enough for the line that had built up behind her to hear.)

Me: “Well… YOUR ‘HEADACHES IN THE PELVIC REGION’ BOOK WAS $50 AND YOUR ‘IRRITABLE BOWEL SYNDROME AND MY LIFE’ WAS $50!”

(The customer tries to shush me then angrily snatches her money. The younger customer walks up, lays his purchases on the counter, and then mumbles:)

Next Customer: “B**** would have IBS.”

Should Pre-Pray For A Good Pre-Pay

| Dallas, TX, USA | Right | August 27, 2015

(All of the pumps at our gas station are self-serve, and have large white 6″x6″ signs adhered to them, with large red block lettering that reads, “PLEASE PREPAY OR PAY AT THE PUMP.” I’m focusing on some paperwork when I hear banging on the window.)

Customer: “TURN ON THE PUMP!” *pointing at her red oversized truck*

Me: “I’m sorry, ma’am, but you are at a prepay pump. You will need to prepay, pay at the pump, or leave a driver’s license before you can pump your gas.”

Customer: “I don’t have to do any of that!”

Me: “Yes, ma’am, I’m afraid you do. It wouldn’t be fair to our other customers if I just let you pump without paying or leaving a license first.”

Customer: “There is a list of people who don’t have to prepay or leave anything!”

Me: *looking for said list inside the fresh box of hell that surrounds me* “Ma’am, the only list we have is of bad check writers, and I’m sure you don’t want your name on that one.”

(Customer stomps back to her truck. I go back to my paperwork. About two minutes pass and I look out to see the same customer jumping up and down in front of everyone, screaming rhythmically…)

Customer: “TURN! ON! THE PUMP! TURN! ON! THE PUMP! TURN! ON! THE PUMP!”

Me: *through the intercom* “Ma’am, you are at a prepay pump. You can either prepay, pay at the pump, or leave a driver’s license before you can pump your gas.”

(Customer gets in her truck and peels out from the pump, to the main store across the parking lot, narrowly missing three other cars and a pedestrian, and then parks in the fire lane, directly in front of the main doors. The phone rings; it’s the manager from the main store.)

Manager: “Is there a list of people who don’t have to prepay or leave a driver’s license in there?”

Me: “No, sir. Just a list of bad check writers.”

Manager: “That’s what I thought. Thank you.” *hangs up*

(From across the parking lot, I see this customer exit the store just steaming. She gets back into her truck, and again peels out of the parking lot, again barely missing passing cars and pedestrians.)

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