Not How One Treats A Lady

, | Omaha, NE, USA | Right | December 17, 2015

(My family volunteers for a dog rescue and foster association. Every few months they call us and we take in a dog until they find a new home. One of the ways they do this is by having little doggie parties at pet stores that support the group. One of our current fosters, Lady, is extremely skittish around adults. With kids and other dogs she is fine, but when an adult comes near her she tends to wet herself and try to run. She seems to have taken to me as I can sit next to her and hold her without her freaking out. It’s such a big step that we decide to risk taking her to one of the parties. I am allowed inside the dog cage to keep Lady calm and pick her up so some families can pet her. Everything is going great until a snooty couple comes in.)

Woman: “Ugh! What’s that smell?”

Cashier: “[Dog Rescue Group] is having an event where you can meet the dogs available for adoption. We have caged off the area where the dogs can roam so don’t worry about stepping in any accidents.”

(They grumble, but start perusing the store. One of the kids from another family comes up to me.)

Boy: “Excuse me, miss? Could I hold the black spotted one for a little bit? [Manager] said it was okay.”

Me: “Of course. Just set him back in when he starts getting restless.”

(I set Lady down so I can herd up the dog the boy wants to hold. I make sure he knows how to carry him comfortably when I notice the couple staring at the boards with all the dogs and their backstories.)

Woman: “Why are these all so tragic?”

Me: “Well, all of these dogs are up for adoption. They don’t have a permanent home yet either because their previous owners didn’t take care of them or are no longer able to. Our job is to get them new, happier homes.”

Man: “This guy’s picture looks pretty happy.”

Me: “His previous owners were in here earlier. They lost their house in a fire, and decided to give up their dog and get a new one when they became more financially stable. They were glad he still so happy. The kid over there is holding him. I’m sure he would share if you want to meet him.”

Woman: “He looks old.”

Me: “He is around ten, so he is getting up there. He is potty trained and is very docile and those are good things for people who haven’t had pets before.”

Man: “What makes you think we haven’t owned pets before?!”

Me: “I’m sorry, sir. I just haven’t seen you at any of these functions before and you didn’t seem to know how the adoption process worked. I was merely making a suggestion.”

Woman: “He likes sleeping on couches, too. Ugh! Why would anyone let a dog on furniture?”

Me: “Ma’am, he’s a dachshund. They are lap dogs. They like being around their owners and getting pet. Most dachshund owners let their dogs up on their beds and couches because that’s what they do.”

Woman: “What about this one? The Lady? She’s a dachshund and it says here she likes her cage best.”

Me: “Lady is a special case. Nothing personal, but Lady needs a family that would be willing to help finish her rehabilitation. She doesn’t take too well to people at all and is not potty trained. She’s wet herself a few times today already.”

Woman: “Let me hold her. I’m sure she’s fine. You’re just prejudiced because we asked a few questions.”

Me: “Ma’am, Lady does not like big people. She might bite you and I don’t want either of you to get hurt. Why not try one of the other dogs. They are all very sweet.”

(Another person comes up to ask to hold a dog and as I’m helping them, the man has leaned WAY over the cage and has caught Lady by her back leg. I whip around when I hear Lady barking and whimpering. He is dragging her back. Lady pees on the floor as she tries to run off and as a last resort is turning back to bite his hand. I intervene and get bitten instead and push the man away. I back up to keep Lady between the back of my legs and the other side of the cage.)

Man: “What the h***? I just wanted to see the dog.”

Me: “And I told you that she doesn’t like people. You scared her.”

Woman: “She tried to bite my husband!”

(The whole store is watching and the store manager and the head of the dog rescue society step in.)

Head: “That is enough. I watched this girl warn you about coming close to this dog. She and her family have spent weeks trying to get her to get out of her cage and play with their other dogs and you probably just erased all of that progress. She offered to show you better tempered dogs and instead you ignored her.”

Man: “That girl probably bruised my arm and that dog almost bit me.”

Head: “She was trying to keep the dog from biting you because, like a MORON, you dragged an unwilling creature with TEETH toward yourself in a very rough manner. It was self-defense.”

Man: “I want her fired.”

Head: “She’s a volunteer. She does so much work with us that I should start paying her. I’m not going to turn her away. I want both of your names. I don’t think I want either of you adopting any dog that comes into our care.”

Manager: *to me* “You all right there?”

Me: “Yeah. She didn’t break the skin, just some bruises. I think I’ll live. Lady could use a bath though. He dragged her through her pee.”

Manager: “I help you get her in the back room. We have a washing station.”

Boy: *from earlier* “I can watch the other dogs if you need me to.”

Me: “That would be awesome. Just stand in the middle of them and make sure no one tries to manhandle them too much. Pick up some poop if you’re brave enough.”

(Lady is shaking, but stays stock still as I wash her. She perks up when the manager pops in with some treats for her. I found out when I got back that the couple tried the same trick with a few other dogs and ended up getting removed from the store. The little boy who took my spot ended up being an awesome doggie guard. I resume my post and Lady starts sniffing the other dogs like nothing happened, much to my relief.)

Me: “Thanks, buddy, you’re a real lifesaver.”

Boy: “It was easy. My parents foster that brown one and I like to stay and visit the others. Is your dog okay?”

Me: “It looks like it. She’s becoming quite the trooper. She doesn’t quite know how to play and is too scared to get up on the couch with our other dogs yet.”

Boy: “She just needs a good home.”

Me: “Yep. We’re trying our best. At least she’s out of the cage and doesn’t run from her own shadow.”

(Lady still doesn’t know how to play, but LOVES to sit on the couch now. She lets anyone pet her when she’s up there and wags her tail when anyone calls her name. At the last doggie party I went to, I and my new favorite doggie guard had a good time tag teaming the cages.)

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Just Cleaned Your Register?

| Right | December 17, 2015

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Christmas Is Closing In

| Sheffield, England, UK | Right | December 17, 2015

(I have just served a family with kids who, as they leave the shop, notice our selection of Christmas products. One of the kids picks up a bell and starts ringing it. This story takes place at around 7:00 pm.)

Kid: “Listen, everyone! The store is now closing!”

(He then puts the bell back and rushes off out of the shop with his family. The assistant manager and myself look at each other in exasperation at ‘yet another kid playing with the bells,’ and share a quick chuckle about if anyone took it seriously. Lo and behold, the next person to approach the counter…)

Customer: “What time does [Shopping Centre] close tonight?”

Assistant Manager: “Ten o’clock.”

Customer: “So why are you closing early?”

(The assistant manager and I glance at each other again, trying not to laugh, and the customer quickly realises the truth.)

Customer: “Oh! It wasn’t one of you who said it?”

Assistant Manager: “No, it wasn’t.”

Me: “It was just some kid messing around.”

(She sounded quite relieved after finding out the truth, but we did note that for a few minutes after the kid’s ‘announcement’ the shop was noticeably emptier. We don’t think she was the only one who took him seriously.)

Maybe Santa Can Give Him A Lift

| IL, USA | Right | December 17, 2015

(It is two weeks before Christmas:)

Me: “So, here is what we found. The cause of the issue with your car is a bad [component]. The price with parts and labor is [price], and we just happen to have one in stock. We can get it fixed for you today.”

Customer: “That’s way too expensive. I can’t afford that right now.”

Me: “I understand. Just don’t take the car out of town until you can get it fixed. There is a good chance it may strand you.”

(Fast forward to December 24th, 12:45 pm. We close at 1:00 for Christmas. This has been posted on every door and window in the place for a month. A car pulls up to the door, and the driver lays on the horn. I open the door and the driver from two weeks ago gets out of the car… along with his wife and three children. The car has a large car-top carrier on top of it.)

Me: “Can I help you?”

Customer: “I need my car fixed right now.”

Me: “Okay, well, we close in 15 minutes.”

Customer: “We are going out of town right now and I need the car fixed.”

Me: “Well, let me see what I can do.” *I hear the audible groan come from the mechanics who are ready to leave* “Have a seat in the waiting room.”

(20 minutes later…)

Me: “Well, I am sorry, but we won’t be able to fix the car today.”

Customer’s Wife: “What?! We are leaving for a 300 mile trip right now! Why can’t you fix our car?!”

Me: “We don’t have the part in stock right now.”

Customer: “But you told me you had it!”

Me: “Yes, I did… two weeks ago. We don’t have it anymore because we sold it.”

Customer: “So you are telling me you are going to ruin my family’s Christmas?”

Customer’s Wife: *to Customer* “Wait… you knew about this TWO WEEKS AGO?!”

Me: “I am sorry to deliver the bad news, but we don’t have the part in stock right now.”

Customer’s Wife: “You mean to tell me you told him this needed to be fixed two weeks ago?”

Me: “Yes, ma’am.”

Customer: “How long will it take you to get the part?”

Me: “Well, seeing as how tomorrow is Christmas and we are closed, it would be sometime next week before we could have it.”

Customer: “You mean to tell me you can’t get it tomorrow?”

Me: “No. As I said, we are closed. In fact, we closed five minutes ago.”

Customer: “This is bull-s***! I want to see your boss RIGHT NOW!”

Me: “Since he is currently in Florida with his family for the holidays, I’m afraid that won’t be possible.”

Customer: “So you are just going to completely ruin our Christmas?!” *points towards his children*

Me: “Sir, I cannot fix your car if I don’t have the part to fix it.”

Customer’s Wife: “You should have every part for any car you work on in stock.”

Me: “Ma’am, I’m afraid it is just not possible to have every part for every year, make, and model of every car always in stock.”

Customer: *as he leans in and gets right in my face* “I will be calling customer service and telling them how poorly you treat your customers!

Customer’s Wife: *to Customer* “You know, if you had fixed it two weeks ago this wouldn’t be a problem!”

Customer: “I’ll never be back to this dealership! You have lost my business for life, you a**-hole!”

Me: “Okay, I think it is time for you to leave now.”

Customer: “I’ll leave when I’m god-d*** good and ready!”

(I realize three of my mechanics have been listening to the conversation. All are over six feet tall and menacing. Suddenly they are standing behind me with large wrenches in their hands staring burning holes in the customer.)

Customer: *to his wife* “Honey, I think maybe we had just better leave.”

Me: “I think that may be for the best. Have a Merry Christmas now!”

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A Poor Reason To Hate Christmas

| Foley, AL, USA | Right | December 17, 2015

Customer: “God, I can’t believe you have Halloween and Christmas out already! It’s only late September! Surely, people aren’t buying for those already, are they?”

Me: “Oh, you’d be surprised, ma’am.”

Customer: “Well, it’s ridiculous. I don’t know why they do.”

Me: “Well, it’s actually a good idea. See, decorating for Halloween and Christmas can be expensive. If we get the stuff out early, people who don’t have money to buy all that at once can buy a little at a time, and by Christmas, they’ll have a good amount of stuff.”

Customer: “Well, if they have to do that, then poor people shouldn’t bother celebrating Christmas!”

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