Upsetting To Know How Not Upset We Are

| Right | January 13, 2016

Drive Thru Your Train Of Thought

| Right | January 13, 2016

Doesn’t Appreciate The High Five

| OH, USA | Right | January 13, 2016

(I work as a cashier. Management is cracking down on miscounted drawers, so I’ve resolved to be extra careful when counting back change. This is my first customer of the day, an older woman.)

Me: “Hello, what can I get for you today?”

Customer: “Do you have any deals right now?”

Me: “We have [deal items] for a dollar from two to five.”

Customer: “Let me get three of those and a [dessert].”

Me: “Okay, ma’am, your total is $3.99.”

(The woman rummages through her purse, and then scowls.)

Customer: “I guess I’ll just have to give you this.”

(The woman hands me a $50 bill. My eyes go wide. We don’t store any twenties at the front, and my register had just been changed, so it only has fives and ones. I start counting back her change, checking twice to make sure I hadn’t screwed up the math on such a large movement of cash. I hand her her change. The woman sneers.)

Customer: “Really? All fives?”

Timing Is All In The Delivery

| Austin, TX, USA | Right | January 13, 2016

Customer: “Yes, I’d like to place an order for delivery.”

Me: “No problem. Just to let you know, our delivery time right now is approximately one-and-a-half hours tonight. Will that be all right?”

Customer: “Jesus! Why so long?”

Me: “Well, I’m the only one running the store at this time, and I’ve only got one driver. We’re rather busy so it’s creating higher delivery times. I do apologize for the wait, sir.”

Customer: “Well, yeah, I guess I’ll do that.”

(The customer orders and approximately 45 minutes later, calls back.)

Customer: “WHERE THE F*** IS MY FOOD?! I’VE BEEN WAITING FOR AN HOUR AND I WAS TOLD IT WOULD BE ONLY 30 MINUTES!”

Me: “Well, sir, I’m sorry for the wait; however, it’s been only 45 minutes and your quoted delivery time was an hour and a half. We will be there within the quoted time.”

Customer: “I JUST TOLD YOU WHAT I WAS QUOTED. ARE YOU TELLING ME I’M LYING?!”

Me: “Sir, I’m the only one here, which means that I took your order. And I told you the estimated delivery time. I apologize for the miscommunication; however, we will be there within the quoted time.”

Customer: “What in God’s name is taking so long?”

Me: “…I AM THE ONLY ONE HERE.”

Customer: “Let me speak to your manager. This is piss-poor service.”

Me: “I am the manager. I am the only person here.”

Customer: “Well, how much longer?”

Me: “The delivery time will rise as you continue to stay on the phone with me. As I cannot prepare pizzas while I am stuck on the phone.”

Customer: *hangs up*

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Found The Book But Lost The Irony

| AR, USA | Right | January 13, 2016

(I work at my local library as a library assistant.)

Patron: “I accidentally turned in a book that belongs to [Other Library].”

Me: “Sure, what’s the book title?”

Patron:I Am Responsible.”

Me: *staring a patron in complete silence*

(I find the book, and the great irony is that it’s a child’s book.)

Me: “…Have a good day, ma’am.”

Patron: “Thanks. You, too.”

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