The Mother Of All Refunder Blunders

| Finland | Right | October 2, 2015

(I buy an album of a certain artist as a birthday present for my mother. I am not sure that I haven’t mixed up my father’s and my mother’s favorite artists, so I made sure she can exchange the album in case I have. It turns out I did mix up the artists. A few days after her birthday, my mother comes to visit me and she is fuming. She is usually very calm and nice.)

Mother: “You need to call to the store where you bought this from! They refuse to exchange it! Here, at least I got their number when I was there.”

(She hands me a post-it note with a phone number written on it.)

Me: “Really? They assured me they would.”

Mother: “I went there and they wouldn’t. I lost my temper a little and caused a bit of a scene, but still they didn’t.”

Me: “You had the receipt and everything?”

Mother: “No, I lost it, but that shouldn’t matter in this day and age of computers and god-d*** records of everything, should it?!”

Me: “Okay, I’ll call them and let’s see what’s up.”

(I call the number on the post-it note and all the while my mother is ranting in the background. I can’t hear the clerk introducing herself properly.)

Me: “Yeah, hi. I’m calling about an exchange that my mother tried to get done in your store.”

(There is a foreboding silence.)

Me: “Hello?”

Clerk: “Yes, I’m here. Does your mother happen to have [a bit unusual color hair] and blue rimmed glasses?”

Me: “Yes.”

Clerk: “Well, you can tell her that she is banned for life from this store! She came in here demanding to exchange a CD. She didn’t have a receipt AND the CD was never bought from this store in the first place! She ended up getting all our managers to cater to her and finally threw the CD at my head!”

Me: “Wait, is this not [Music Store]?”

Clerk: “NO!”

Me: “…Uh, could you please hold on for a second?” *to my mother* “Did you really go to the wrong store?!”

Mother: “Who cares! They sell CDs in both! What does it matter to them where I got it from?”

Me: “Trust me, it matters. Did you throw the CD at some poor girl?!”

Mother: “It couldn´t have hurt her! What is she whining about? It is ME whose feelings have been hurt and time wasted!”

Me: “Mom, it most definitely is not you who has been hurt here!”

Me: *to clerk* “I am so sorry about my mother! Thank you very much for not making a bigger issue out of her behavior. She will never bother you again; I’ll make sure of it.”

Clerk: “Well, okay. Thanks and bye.”

Me: *to mother* “Are you insane or what?!”

(It took me almost an hour to get my mother to understand what she had done. This required explaining some quite basic facts about how societies work. When she finally did understand she was very embarrassed. I took a box of chocolates and a note from my mother to the music store and the same clerk was luckily there. She was really nice and cute and was already able to laugh about the matter. I would have asked her out, but I think there was no future to be had with her and her potential mother-in-law.)

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This Is Not The Android You Are Looking For

| MN, USA | Right | October 2, 2015

(I’m working the register when I overhear this interaction between a customer and my coworker.)

Customer: “Can I get a cord to connect my iPhone to your photo kiosk?”

Coworker: “Sure! What kind of iPhone is it?”

Customer: “Samsung.”

Just A Normal Day In The Republic

| Poutlney, Vermont, USA | Right | October 2, 2015

(I’m at the register when an older gentleman wearing an USMC cap walks briskly into the store. He asks if we still have our jumbo-sized eggs. I tell him yes and point him in the direction. The conversation happens while I’m cashing him out.)

Customer: “Do you have children?”

Me: “No, I do not.”

Customer: “Are you married?”

Me: “Yes.”

Customer: “Good. When you decide to have children, take it slow. Make sure you do it right.”

Me: “Okay… I will…?”

Customer: “What does your husband do?”

Me: “He works here in the store.”

Customer: “Oh, good. In the meantime, make sure he’s baptized and votes Republican. Have a good day now.”

Me: “You, too…” *to myself after customer walks out the door* “Did that really just happen?”

An Extra-Large A**-Hole

| CA, USA | Right | October 2, 2015

(The pizza shop where I work has several in-store specials, including $11.99 for a large combination. Unless a coupon or special says otherwise, it’s $2 to upgrade to an extra-large pizza. A regular customer comes in after placing an order over the phone. He is always a little curt and slightly drunk, but I’ve never had a problem with him before.)

Me: “Okay, you had an extra-large combination pizza. Anything else today?”

Customer: “No.”

Me: “That comes to $13.99.”

Customer: “They said it was $11.99.”

Me: “The special is $11.99 for a large, and $2 for an extra-large.”

Customer: “But he said $11.99 on the phone! I spoke to [New Coworker], and he said $11.99!”

Me: “It’s possible he was confused. It’s $11.99 for a large combo, and $2 to upgrade to extra-large.”

Customer: “Look, I asked him twice. I wrote it down!”

Me: “I’m sorry sir, but it’s always $2 more for an extra-large. It’s on the poster in the window. If [New Coworker] said $11.99 for an extra-large, he was mistaken.”

Customer: “I wrote it down!”

Me: “I’m sorry, but—”

Customer: “Do you want me to leave the pizza here? I’m walking away.”

(I turn to my manager, who’s working nearby.)

Me: “Uh, what should I…?”

Manager: *quietly* “Just give it to him. It’s okay.”

Me: *to the customer* “Okay sir, $11.99. Sorry about the confusion.”

(The customer says nothing and hands me his credit card. The machine processes and asks to print a receipt.)

Me: “Thank you, sir. Would you like your receipt today?”

Customer: *annoyed* “No.”

(I finish the transaction and close the register.)

Me: “Okay, have a good day, sir!”

Customer: “Can I get a receipt?”

Me: “…”

Brain-Fried

| Sterling Heights, MI, USA | Right | October 2, 2015

(I am ordering fries and a drink. I am in front of an older lady, who also orders fries in her meal.)

Cashier: “Hi, what can I get you?

Me: “Hi, I’ll have a medium fry and a mocha frappe.”

(I finish my order, for here, and step aside to wait for my order to be completed.)

Customer: “Hi, I’ll have a quarter pounder meal. Make it large, please.”

(She also finishes her order and steps aside next to me to wait for her food. There are three trays waiting to be filled when an employee places a medium fry on my tray. After a few moments the lady takes a couple fries from my tray, not realizing whose order they are from. Trying not to be rude, I don’t step in right away. An employee then places a quarter pounder and large fries on her tray. The lady suddenly realizes her mistake.)

Customer: “Oh, my, is this yours?”

Me: “Um, yeah I think so.”

Customer: “We’ll, why didn’t you say something?! Here, take my large fries since I just ate out of yours. I am so sorry!”

(She switches our fries before I can even respond.)

Me: “Oh, thank you.”

Customer: “No, I’m the one who ate your fries!”

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