Doesn’t Have A Good Frame On Pricing

| MD, USA | Right | November 7, 2015

(I work in the framing department of a big name arts and crafts store. I’ve just finished an order for a female customer that comes out to about $170 total. (We have a good sale on; her original total was about $450). She realizes her husband has her wallet and groans a bit.)

Customer: “Shoot. My husband will never go for this. I knew I should have taken my wallet with me.”

(She calls her husband and he comes over.)

Customer’s Husband: “Wow, that looks good!” *he sees the total* “It’s going to be how much?! Are you kidding me?”

Customer: “Honey, it’s for [Son]’s college graduation. We were going to give him that much on a gift card anyway.”

(They argue for a while, while I stand there feeling horribly awkward.)

Customer’s Husband: “No, that’s ridiculous. I bet I could get this guy I know to do it for $50. I work on his boats; he’ll do it for me.”

(Note that $50 isn’t even enough to cover the discounted glass, let alone frame and assembly.)

Customer: “Fine. Talk to your guy.”

(As he stomps off the wife turns back to me.)

Customer: “I’ll be back tomorrow.”

(I worked the next night, and yes, she did come back.)

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TOYS!!!!

| Right | November 7, 2015

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Fuelled By The Lord

| MN, USA | Right | November 7, 2015

Me: *working the register as a customer approaches* “Hello, how are you?”

Customer: “I’ve been standing outside for ten minutes waiting for you to turn the pump on!”

Me: “I’m sorry, ma’am, you need to be sure to press pay inside, or swipe your credit card before the pump can be activated.”

Customer: “No, no. YOU need to start it for me.”

(She reaches towards me, and I take a step back as she grabs my arm. As her eyes are closed she says:)

Customer: “God has commanded you to turn it on.”

Me: *as she is heading outside* “All right, be sure to press pay inside, then.”

(I watch as she presses the button, pumps her fuel, and comes back inside.)

Customer: “Did you feel him?”

Can’t Take The Weight Of Her Daughter’s Behavior

| Oklahoma City, OK, USA | Right | November 7, 2015

(I am at the cash register ringing up people when I notice a mother and her daughter walk in the store. The little girl goes one way, towards the frozen yogurt, and the mother goes the other. The girl gets the biggest cup we offer and fills it all the way to the top with frozen yogurt and puts the dome lid on, then proceeds to fill it up the rest of the way with toppings. Like all frozen yogurt establishments, the price is dependent on the weight of the items. The mother and daughter walk up to the register at the same time.)

Me: *as I start ringing up the mother’s items* “Can I get you ladies anything else?”

Mother: “No, that’s it.”

Me: *talking to the daughter now* “Okay, sweetie, can you please put your yogurt on the scale so I can figure up the price?”

(Daughter complies and puts her yogurt on the scale. I quickly noticed this transaction was going awry when the mother noticed the price on the scale said $9.09.)

Mother: “That price can’t be right!” *now talking to her daughter* “Pick that up! Now set it back down! Pick it up! Set it back down!”

(20 seconds of this later:)

Me: “Ma’am, the price isn’t going to change because it’s dependent upon the weight.”

Mother: “No! You’re wrong! We came in here last week and got the SAME EXACT AMOUNT of frozen yogurt and it was only $3! How do you even know how much it is per ounce?! There’s no signs!”

Me: “Well, if you would look back at the frozen yogurt section, you would see that there are two electronic signs stating that the frozen yogurt is [price].”

(She looks back at the signs and whips her head back around to me.)

Mother: “Those signs aren’t at eye-level! How is anyone supposed to see those! They don’t walk in the store looking up at the wall when the yogurt is at eye level!”

Me: “I don’t know what to tell you. If you got the same exact amount of yogurt and toppings as last time, which would be almost impossible by the way, the yogurt total today would come out to $3. My guess is that last time you were in here, she was supervised when getting the frozen yogurt.”

(She pauses, stunned for a second that someone dare talk to her or about her darling angel this way.)

Mother: “Well I’m not paying for this s***! This is unbelievable! I want to speak with your manager!”

Me: “I’m the manager on duty. ”

Mother: “Come on, [Daughter]! We’re going to get you ice cream at [Fast Food Place]!”

Daughter: “NO! I WANT THIS ICE CREAM!”

Mother: “Okay, honey, I’ll get it for you this time, but next time mommy isn’t going to spend so much money on ice cream.” *she then turns to me* “We WILL NOT be coming back here… EVER!”

(I physically restrained myself from throat-punching the woman by holding onto the sides of the register.)

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Doesn’t Quite Cut The Cheese

| ON, Canada | Right | November 7, 2015

Me: “Welcome to [Store]. What can I get for you?”

Customer: “I need a dessert for my two diabetic friends. Let me see your cheesecakes.”

Me: “…”

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