Gotta Find Johnny Cash
(My office handles reports of fraud, but has a reputation for trying to help everybody who calls in, even if it’s nothing that we usually handle.)
Me: “[Office], [My Name] speaking. How can I help you?”
Caller: “This guy is getting benefit checks and he’s working! He does odd jobs around the trailer park where we both live.”
Me: “Okay. We’re not the right place for this, but if you tell me a little more about what’s going on, I can try to find the right place for you.”
Caller: “His name is Johnny, and I don’t know what his space number is.”
Me: “Do you know who he gets his checks from?”
Caller: “Nope, don’t see him at the mailbox. But he brags about it.”
Me: “Do you know what kind of benefit checks he’s getting?”
Caller: “No.”
Me: “I’m not sure on where to tell you to go.”
Caller: “Why don’t you take the information? You’re the fraud department, aren’t you? His name is Johnny, the trailer park is at [address], and he’s getting money from the government that he shouldn’t! Just write that down and investigate it.”
Me: “Do you have a surname for Johnny?”
Caller: “Nope.”
Me: *inwardly sighing* “Well, I’ll do my best to get this to the right people.”
Caller: “Thank you!” *hangs up*
(At this point, my coworker comes over as I’m staring at the notes from the call.)
Coworker: “What was that all about?”
Me: “I think I’ve found the fraud line equivalent of ‘I once read a book. It was blue.'”
Question of the Week
Have you ever served a bad customer who got what they deserved?