An Old Hack And A Credit Card Hack

(A customer approaches one of my coworkers.)

Coworker: “Hi! Welcome to [Pizza Place]. How may I help you?”

Customer: “I need to speak with your manager. NOW.”

(Being the manager, I step in.)

Me: “Hi. I’m the manager. How may I help you?”

Customer: “YOU’RE the manager? How old are you? 12?”

Me: “I’m 24, sir. How may I help you?”

Customer: *sighs very loudly* “I have a problem. I think my daughter’s credit card was hacked or something. A charge that she doesn’t recognize showed up on the bill. This is the address that showed up for the charge.”

Me: “The address here actually covers the entire strip mall, sir; not just this store. We have a suite number. The name of the pizza place always shows up on our credit card charges.”

Customer: “My daughter and her mother are going to other stores to ask them about the charge. It would really help me if I could make sure the charge didn’t come from your store.”

Me: “I’d be happy to try to help you, sir. Can you give me the date and amount for the charge?”

Customer: “Sure. It’s [date and amount].”

Me: “I’m afraid I don’t have any orders from that day that are for that amount.”

Customer: “Whoever stole her card number probably left a tip or something.”

Me: “Sir, we add the tip to the order in the system so we can give cash to our drivers at the end of the night. The total should match exactly.”

Customer: “Maybe you didn’t add it or something!”

Me: “Okay. If you’ll give me the last four digits of your daughter’s card number, I can check the batch report.”

Customer: “I don’t feel comfortable doing that. Can I just see the batch report so I can check for her card number?”

Me: “I’m afraid I can’t do that, sir. There are other credit card numbers in that batch report.”

Customer: “So? It’s not like I’m going to steal the card numbers or anything.”

Me: “I’m sure you wouldn’t, sir. But I still can’t show you the report. Since you won’t give me the last four digits of your daughter’s card number, I don’t think I can help you. I suggest you call the company that issued the credit card to dispute the charge. They should be able to remove it and issue your daughter a new card.”

Customer: “NO! I DEMAND TO SEE YOUR BATCH REPORT RIGHT NOW! MY DAUGHTER’S CARD WAS HACKED. I HAVE A RIGHT TO FIND OUT WHAT HAPPENED!”

Me: “I’m sorry, sir. I can’t help you. You need to leave, please.”

Customer: “F*** YOU, B****!”

(The customer leaves after flipping me off. I call the cops. They find him screaming at another manager in a store several doors down. Ironically, it turns out the guy had several outstanding warrants for identity theft and credit card fraud!)