Addressed The Race Issue
(I work at a technical service call centre. A call is taken by an African-Canadian tech.)
Tech: “Thank you for calling [name of company]. My name is [name]. How can I help you?”
Caller: “Oh, thank God they gave me somebody white! The last time I called they expected me to talk to some stupid n*****.”
(The tech is perfectly calm.)
Tech: “Sorry about that, sir. How can I help you?”
(The call proceeds as normal. The tech troubleshoots with the caller, and decides new software is needed. He offers to ship the software.)
Tech: “Just to make sure, can I reconfirm your address?”
Caller: “Oh, sure. It’s [full street address].”
Tech: “Thank you. Oh, and before you go, you ought to know that I’m the biggest, blackest mother-f***** you’ll ever meet in your life, and I know where you live. Good day.”
Question of the Week
Have you ever served a bad customer who got what they deserved?