Zombies Like Shamu Too

(I work for a call center for a popular marine life theme park in Florida.)

Caller: “I need to cancel the pass for one of my members. He’s deceased.”

(I look into the account and realize that a few months prior, she had another pass for the same guy cancelled as well, due to him also being deceased. Since the first cancelled pass, this individual had been to the park four separate times.)

Me: “Ma’am, I apologize, but I am unable to cancel this pass. For verification purposes, you would need to fax the appropriate paperwork or go to guest relations at the park.”

Caller: *defeated* “Fine, how about I just pay it off in full?”