Has Zero Zero Confidence In The Customers

, , , , , | Right | April 25, 2018

(I work at a butcher’s shop. When there’s a line-up, customers take numbered tickets and wait their turn. Each ticket has a two-digit number in bold print, from zero-zero to ninety-nine. There is also a faint number to the left of the two-digit number, for those extremely rare occasions when we have more than 100 people waiting. Normally we call the two-digit number, and our big number display only has room for two digits. We are running a very popular special, and we have quite a few people in who are not regular customers. There are currently about 20 people waiting.)

Coworker #1: *on PA* “Ninety-eight!”

(A customer responds.)

Coworker #2: *on PA* “Ninety-nine!”

(A customer responds.)

Me: *on PA* “Zero zero!”

(Nothing.)

Me: *on PA* “Zero zero?”

(Still nothing. Sometimes people get tired of waiting and leave, or sometimes someone has taken more than one ticket. I move on to the next number. A few minutes later, I’m in the middle of serving [Customer #03] when a woman shoves her way in front of him and waves a ticket in my face.)

Customer #00: “What number is this?!”

Me: “That’s number zero zero. I called it about five minutes ago, but I didn’t hear you respond. I’m sorry, but I’ll make sure you’re served next.”

Customer #00: “That’s ridiculous! It says 600, not zero zero!”

Me: “Oh, I see. We only call the last two digits.”

Customer #00: “What?! How was I supposed to know that?! This is terrible service! I’ve been waiting twenty minutes! Why would you do that?!”

Me: “Ma’am, the next available person will serve you.”

Customer #00: “NO! I’m leaving! I’m in customer service, and this is terrible! I can’t believe you did this to me! There’s no way I could possibly have known that you weren’t calling the whole number!”

(At this point, the manager shows up. She continues ranting at him for several minutes, while he tries to help her. Eventually she calms down enough to let him serve her. She was never really going to leave without getting her veal; it’s only this cheap once a year. After she leaves, I look at my manager.)

Me: “Did she really think there were 599 people ahead of her?”

Manager: *laughs*

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