Zero Short Term Memory
Customer: “Hi, I have my car down the loading dock and I’m parked where it says to park, but there’s no button to call your store or anything down there.”
Me: “No, there’s not because the elevator is shared with three levels of stores. We don’t own it; the mall does. You have to call us when you’re there.”
Customer: “How do I call? There’s no button.”
Me: “With your cellphone…”
Customer: “Oh, pfft, I never bring a cellphone with me.”
Me: “But didn’t you just call? How did you call earlier?”
Customer: “With a cellphone!” *looking at me like I’m stupid*
Question of the Week
Have you ever served a bad customer who got what they deserved?
