Zero Out Of Ten On Grading
This happens when I am in high school. It is the middle of the quarter and our Spanish teacher is discussing our grades.
Teacher: “I calculated your mid-quarter grades and I was very disappointed. You’re all doing very poorly.”
The teacher then proceeds to pass out copies of our grades, broken down by assignment, and I notice something odd.
Me: “It says I got a 9% on this assignment. How is that possible?”
Teacher: “Maybe you didn’t do it.”
Me: “But then wouldn’t I have gotten a zero? I mean, I’d have to try to get a 9% to do so poorly.”
Teacher: “See if you can find it and we’ll figure it out.”
While I look for the copy, another student speaks up.
Classmate #1: “[Teacher], it says I got a 10% on that assignment.”
Classmate #2: “Me, too.”
In the meantime, I find my copy of the assignment and figure out the issue.
Me: “I got a nine out of ten on this assignment. This shows it was graded out of a hundred, but it still says I got a nine.”
To her credit, the teacher fixed the error and all our grades improved significantly after that.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.