Yukon See It On A Map
Me: “Thank you for calling [Call Center]. How may I direct your call?”
Customer: “Hi, I want to apply for your program.”
Me: “Okay. Actually, I noticed on the Caller ID that you’re calling from New York. Unfortunately, we are a Canadian company and our programs are only available to Canadian citizens. I’m assuming you’re not a Canadian citizen?”
Customer: “What do you mean?”
Me: “Well, are you Canadian?”
Customer: “I have my green card.”
Me: “No, sir, I’m talking about Canadian citizenship, not your green card.”
Customer: “I don’t understand what you’re telling me. What do you mean?”
Me: “Our programs are only available to Canadians, so you must be Canadian to apply.”
Customer: “What is this?”
Me: “What is what?”
Customer: “This Canadian thing. I don’t understand what you’re telling me. I have a green card!”
Me: “Canadian… as in, Canada the country.”
Customer: “What is this! I’ve never heard of that!”
Me: “I don’t even know what to tell you.”
Customer: “So, can I apply now or what?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
