Yukon Freeze It, Part 2

(I work at a call centre located in Canada, but our focus is verifying orders placed for long distance phone service with a particular company in America, so all our incoming calls originate from there. I am on a call with a man from a Southern state.)

Caller: “Where are you from?”

Me: “We’re located in Canada, sir.”

Caller: “Oh wow, you must see a lot of moose up there then?”

Me: “Well, maybe more so out west, sir. But we are in Southern Ontario. There aren’t really any moose here.”

Caller: “You must have a lot of snow, right?”

Me: *it’s currently summer* “Yes, during the winter we can get lots of snow.”

Caller: “How do you power your call centre?”

Me: “I’m sorry, sir? We use electricity.”

Caller: “Wouldn’t the heat from electricity melt the igloos?”

(I have to mute my headset as I laugh and try to compose myself. I want so badly to joke with him, but our calls are recorded.)

Me: “No, sir. We live in houses and buildings in cities just like you. Even way up north I don’t think you’d find any igloos anymore.”

Caller: “Really? Oh. What were you asking me again?”

(We resume the call as normal, but at the after our goodbyes, he jumps in.)

Caller: “Wait! If I give you my email, can you send me a picture of a moose?”

Me: “I’m sorry, I can’t do that.”

Caller: “Aw, how come?”

Me: “Because it’s against company policy and the moose are camera shy. Have a great day, sir!”