You’ve Got To Be Kitten, Part 2
Me: “Thank you for calling [vet hospital]. How can I help you?”
Customer: “I found some kittens. I am trying to get them to eat. They are small and I don’t think they should be away from their mom.”
Me: “Okay. Are you able to get some milk replacer from the store?”
Customer: “Well, I bought some kitten food. They won’t eat it. I am trying to get my cat to nurse them.”
Me: “Is your cat the mother of the kittens?”
Customer: “No, but I am trying to get him to nurse them. How can I do that?”
Me: “Him? Your cat is a male?”
Customer: “Yes, but I thought cats would adopt kittens and raise them.”
Me: “You want your male cat to nurse the kittens?”
Customer: “Yes.”
Me: “Here is the phone number for the local cat foster program. They will be happy to raise the kittens for you.”
Did you find this story using our World Milk Day roundup?
Question of the Week
Have you ever served a bad customer who got what they deserved?
