You’ve Been Through Thick And Thin Together
(I find the label of the ham I want at the deli counter, but there is no actual meat on display behind it.)
Deli Worker: *standing behind the meat slicer* “Hello! Do you know what you want?”
Me: “I want this [Brand] Black Forest ham, but I don’t see it in the case. Are you out?”
Deli Worker: *she has not yet approached the counter* “Have you made up your mind?”
Me: “Yes. I want [Brand] Black Forest ham; do you have it in stock?”
Deli Worker: “I don’t know. Do you want some?”
Me: “Yes.”
Deli Worker: *steps to the counter, retrieves some ham from below the display area and takes it to the meat slicer* “Do you want it thin for sandwiches?”
Me: “On the thicker side, please.”
Deli Worker: “Thin?”
Me: “Thick.”
Deli Worker: *slices a very thick slice* “How’s this?”
Me: *not wanting to try and refine the size further, lest the conversation continue another five minutes* “It’s fine.”
Deli Worker: “How much would you like?”
Me: “One-third of a pound, please.”
Deli Worker: “Is that point-seven-five?”
Me: “No… It’s point-three-three.”
Deli Worker: “Ha ha. That’s right. I always have trouble with fractions.”
Me: “…”
Deli Worker: *cuts four slices and sets them on the scale, which reads 0.44. Then she goes and cuts two more slices*
Scale: “0.65”
Deli Worker: “How’s that? It’s a bit over.”
Me: “Um, yeah, can you take some off please?”
Deli Worker: *removes one slice, bringing it to 0.54* “How’s that?”
Me: “Still a bit much.”
Deli Worker: *removes another slice* “Are you sure? It’s under point-five.”
Me: “Yes, but I need point-three-three.”
Deli Worker: “Oh! That’s right!” *removes two more slices*
Scale: “0.33”
Me: “Perfect!”
Deli Worker: “Anything else?”
Me: “No, thank you!”
Deli Worker: “Have a great day! There are free samples on the counter; help yourself!”
(The “free samples” consisted of four different deli bags with bar codes ripped off the labels, each containing a 0.5 to 0.75 pounds of meat or cheese. I think I know now what the deli does with the extra slices customers don’t want or need, and I have a clue as to why there were so many that day…)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.