You’ve Been Singled Out

| Right | July 12, 2017

(I work at the corporate office call center for a big store chain. One day, I get this call.)

Me: “Hi, thanks for calling. My name is [My Name]. How can I help you today?”

Customer: “I’ve been shopping at this [Store] for ten years, and I don’t understand why they would do this to me!”

Me: “I’m sorry to hear that, ma’am. What happened?”

Customer: “This store has stopped selling [Store Brand] single serving pancake mix. Now they only sell family size! I… I feel like they’re discriminating against single people!”

Me: “They’re discriminating against single people?”

Customer: “Yes! It’s like they’re saying you don’t deserve pancakes unless you have a family!”

(What the customer probably didn’t know was that “discrimination” is a keyword for us. As soon as the customer says that word, whatever complaint they were filing immediately becomes an ethics issue. Ethics usually handles things like racial discrimination, sexual discrimination, serious problems like that. That day, I got to send them a letter about pancake discrimination. I hope they found it as funny as I did.)

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