You’re The One Who Chose To Shop Here, Dude

I work for a large, well-known retail chain. A customer is upset that his holiday items aren’t ringing up on sale.

Me: “I can manually do the discount for you.”

Then, he makes a snide remark to his wife.

Customer: “Well, this is [Store].”

He says that like he expects this kind of problem at [Store].

Me: “Let’s not go there.”

Customer: “Oh, we’re going there.”

It went quickly downhill from there, and he continued to be rude.

Me: “Sir, I’m not going to do the additional discount for you if you’re going to be so rude.”

A manager walked by and heard the customer.

Manager: “Quit disrespecting my cashier and leave.”

It was awesome. He later came and praised how I’d handled the customer and asked if I was okay.