You’re On Thin Ice With This Customer
(I work as a student supervisor at a smoothie place on campus. A woman says this to me one Saturday night.)
Customer: “Is there any way you could make that smoothie less cold?”
Me: *confused* “Um, excuse me, ma’am?”
Customer: “Well, you see, it’s for the kids, and they cannot handle cold drinks.”
Me: “All right, would you like it made with less ice and more water, then?”
Customer: “No, no, no! That’ll dilute the flavor! I want it less cold!”
(Knowing there is no way to do this, I simply make her a normal kiwi smoothie. She smiles at me and says:)
Customer: “That wasn’t so hard, now, was it?”
Question of the Week
Have you ever served a bad customer who got what they deserved?