You’re Not The One Not Understanding English

, , | Right | June 7, 2018

(On our website, if you sign up to our newsletter and marketing emails, you receive a code within 24 hours to have a free drink at our pub. I work in reception, so all emails to the hotel come through to me. I receive one such email.)

Customer: “I want my code. Give me my code.”

Me: “Dear sir: Thank you for your email. I am sorry, but I am unsure as to what code you need. Could you please specify? Kind regards, [My Name].”

(After sending this email, I realise it could be for the free drink.)

Customer: “My code for free drink! Can you not understand? Are you even English?”

Me: *simmering from rage at the racist remark* “Dear sir: I do apologise for the oversight. As it is, I am unable to send you a code, as it has to be sent by Marketing. It takes around 24 hours for the email to be sent to you after signing up. I hope this helps. Should you require any more assistance in the matter, please let me know and I would be more than happy to help.”

Customer: “But I want it for now! It said I will get one! Get me someone who can understand English.”

(I just stopped replying and deleted the emails. Never heard from him again.)

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