You’re My Number One Problem
(I overhear the following conversation between a resident and the manager of our building. The resident is notorious for being a nuisance, and for letting his yippy little rat of a dog relieve herself everywhere, both in his apartment and in common areas.)
Resident: “The carpet in my apartment needs to be cleaned. It smells awful!”
Manager: “Maintenance deep cleaned it a month ago; it’s really smelling again?”
Resident: “Yes! It’s disgusting. You need to find staff who know how to clean things properly. I’m paying far too much to live in a smelly apartment.”
Manager: “The last time the carpet was cleaned, maintenance reported that the smell appeared to come from dozens of urine stains. Perhaps if your dog were to stop urinating on the carpet, the smell wouldn’t come back.”
Resident: “What!? My precious little [Cutesy Dog Name] is housebroken, and I walk her several times a day! How dare you blame her? You people have been trying to get rid of her for years, and I won’t stand for it!”
Manager: “Oh, I’m sorry; I shouldn’t have made that assumption about [Cutesy Dog Name]. Perhaps if YOU stop peeing on the carpet, the smell won’t return.”
This story is part of our Nursing Home Worker roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
