You’re Mocha Me Crazy

I’m the assistant salon manager for a large beauty company, and my boss is the district trainer. She’s the one who fixes the worst hair disasters from other locations. Enter the customer in full bottle-blonde fury.

Customer: *Storming in.* “I need this fixed. Right now!”

Me: “Okay… did you have your service at one of our other locations?”

Customer: “Yes. They ruined it. I didn’t pay them, obviously.”

Red flag number one. My boss steps in from the back. 

Boss: “Hi, I’m [Boss’s Name], district trainer. I understand you’re unhappy with your service.”

Customer: “Unhappy?! They should be arrested for this mess! And then I had the MANAGER fix it, but it’s still awful! So now you’re going to do it!”

Boss: “I see… and did you pay for either of those services?”

Customer: “Of course not! Why would I pay for a disaster?” 

Boss: “Ma’am, in the state of Minnesota, refusing to pay for a service you received is theft of service. This will be your third visit without payment. If you want me to do your hair, you’ll need to pay for the service before we begin. Otherwise, we will need to call the police.”

Customer: *Gasping.* “Are you threatening me?!”

Boss: “I’m telling you the law, ma’am. Now, I can work on your hair until you’re happy, and we’ll consider it plus your other two sessions as just one appointment, but you will be paying upfront.”

Customer: “Well, you can forget it! I’m not paying a dime until I see if I like it!” 

Boss: “Then I’m afraid we won’t be able to help you today.” 

Her face goes red. She grabs her coffee, takes one last look at my boss’s chair, and then dumps the entire thing onto it.

Customer: “There! Now you’ll remember me!”

Me: “Oh, believe me, we will.”

She storms out. I start grabbing paper towels. 

Boss: “Good news: this one’s easier to clean up than her hair.”