You’re Locked From The Solution

, , , | Right | June 13, 2018

(I work tech support. After standard verification, we ask for the issue.)

User: “I need to unlock my computer.”

Me: “Okay, just give me a minute; this should be a really easy fix.”

(I look at usual tools for unlocks, because that usually means that user’s account is locked.)

Me: “That is strange; I cannot see anything locked there. What is the application you are trying to access?”

User: “It is not an application; my computer is locked.”

Me: “Do you mean that your computer is physically locked?”

User: “Yes.”

Me: “Like in a box with a lock on it?”

User: “Yes, exactly.”

Me: “Did you set some code for it? I would guess it would be something like year of your birth, or something like that.”

User: “No, they gave me that with a code.”

Me: “Give me a moment. I will look for a locksmith in your area.”

(My colleague suggested that user should request blowtorch or sledgehammer.)

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