You’re Hot And Your Cold You’re Yes And You’re No

Right | November 3, 2011

(A woman comes through our drive-thru and orders an iced mocha. This happens after I hand her the drink.)

Customer: “Um…is this an iced mocha?”

Me: “Yes, it is.”

(The customer purses her lips, stares at her drink, then hands it back to me.)

Customer: “Well, this isn’t an iced mocha. It’s supposed to be hot.”

Me: “Oh, so you wanted a regular hot mocha?”

Customer: “No, I want a hot iced mocha.”

Me: “Ok, so…you would like some ice in your hot mocha?”

Customer: “No, I want a hot iced mocha!”

Me: “Well, an iced mocha is usually cold and has ice in it…”

(I trail off as the woman just stares at me as if I’m insane, so I try again to figure out what “iced” means.)

Me: “Do you mean you’d like whipped cream on it?”

Customer: *becoming irate* “No! I want a hot iced mocha! I always get a hot iced mocha! They make it for me all the time at the other [other coffee shop].”

Me: “Okay, we’ll make that for you. ”

(I close the window and ask my coworker to make a regular hot mocha and give it to the woman, while I dash to the back to laugh my head off. When I return, my coworker tells me that the woman is perfectly satisfied with her hot mocha. To this day, I’m still trying to figure out what she meant by “iced.”)

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