You’re Gone In Forty Minutes

, , , , | Working | July 18, 2019

(I’m working a double shift at a popular sports pizza joint near Christmas time. There also happens to be a huge sports event going on, so we’re packed. I’m a supervisor and have two waitresses not show up for the night, and one cook calls in sick, so we’re short-staffed. For this night, I’m supervisor, acting manager, and waitress/hostess. A table of regulars has come in — a father, wife, and young teenage daughter. A newly-hired assistant supervisor is also on shift this evening, who I can tell doesn’t like me from the get-go. I appoint her to help the kitchen staff. The customers ask to sit in my section by my name. After a thirty-minute wait, they’re finally seated. The lineup to get a table is still out the door, not to mention the many delivery orders flooding through.)

Me: “Hey, guys! Just a heads up: we’re super busy tonight due to the game, but I’ll try my best to get everything out for you as quick as possible.”

Husband: “No problem, [My Name]! I’ll have the large spaghetti Bolognese with garlic bread.”

Wife: “[Daughter] and I will share a medium deluxe pizza, please!”

(I ring their order into my computer and get their drinks. Twenty minutes later, I stop at the table and assure them their food will be coming soon. They smile and let me know there’s no rush.)

Me: *to kitchen* “How’s my order for [table] coming, guys?”

Assistant Supervisor: “Are you blind? We’re busy. Chill out.”

Me: “Just asking, hun! Going on 23 minutes now, and I want to keep everything flowing smoothly.”

(I finish up some other tables and get more people seated. As I’m walking back to the kitchen area, the table calls for me.)

Husband: “It’s been about 45 minutes now, and I know I said no rush, but we’re starving. Could you check how long it’ll be?”

Me: “Of course! So sorry, guys. I’ll promo your bill for 30% off for the wait. Be right back!”

(I go to the kitchen.)

Me: “Guys, I need [table] right now; what’s taking so long? [Other Waitress]’s order went through after mine and she served her table fifteen minutes ago. Let’s go, guys!”

Assistant Supervisor: “Don’t tell me how to do my f****** job! It’s done when it’s done!”

(I go back into the kitchen to look for the order printout and food, both of which are nowhere to be found. I check the computer and my order has been deleted. You have to input a code to delete orders or take payments, and the assistant supervisor’s code was used to void out my order.)

Me: *to her* “What the h***?! My customers have been waiting nearly an hour now and my order is gone!”

Assistant Supervisor: “Whoops, must have done it by accident!”

Me: “It’s a five-step process to void an order without payment once it’s been sent to the kitchen. Do not touch the computers, and get these orders made. Stay in the kitchen.”

Assistant Supervisor: *mumbling* “F*** you.”

(By this time, all the staff at the front desk and kitchen are staring at us. I personally go to the kitchen and make my table’s meals. I turn around and they’re standing at the front desk.)

Husband: “It’s been over an hour and we have to go; it’s already like 9:30. Can I get our food to go, please?”

Me: “Of course. I’m so sorry. There was a mix-up in the kitchen and your food wasn’t made, but I prepped it myself. Please accept my sincerest apologies and—“ *hand them the food* “—it’s on the house.”

Assistant Supervisor: *yelling* “YOU CAN’T DO THAT! I’M CALLING [OWNER] AND YOU’RE GOING TO BE FIRED! YOU CAN’T F****** DO THAT! STUPID B****!”

(The customers go red and literally run out the door. A number of customers waiting to be seated gasp and some walk out.)

Assistant Supervisor: “THIS IS SUCH BULLS***! I WON’T TAKE ORDERS FROM SOME STUPID COW WHO SCAMS THE TILL AND STEALS MONEY! I’M CALLING THE OWNER RIGHT NOW!”

Me: “[Assistant Supervisor], you need to calm down. Come back with me in the office and talk like a normal person. Voided orders come out of my cheque, so nobody’s stealing anything.”

(She continued screaming and swearing, and eventually, only three tables remained — customers who were too occupied with the game on the big screen to notice what was going on. I ended up walking out, in tears, from her words to me. The owner begged me to come back the next day and she was fired.)

 

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