You’re Going To Be Bouncing Back And Forth For A While

, , , | Right | March 20, 2020

(I am assisting a customer over the phone for an order that was damaged during shipping.)

Customer: “I tried to email you at the email address on your packaging, and it bounced back. That’s poor customer service!”

Me: “I am very sorry. What was the email address you were sending to, so we can resolve that?”

Customer: “Www-dot-[Company]-dot-com-slash-save20.”

Me: *head-desk*

(I did try to explain the difference between an email address and a website, but I don’t think she ever really got it. I had to keep apologizing for the bounced-back email.)

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