You’re Going To Prepay For That Outburst

(I’ve worked in UPS’s retail store for a little over two years now and I can say from experience that Christmas time is not the most wonderful time of the year. If you think people don’t understand anything normally, they understand even less when under the stress of the holidays. In the store, packages come in with either prepaid shipping labels given to the customer by the company itself or labels that we print out at the store that the customer has to pay for. I am the only employee in the store and am already stuck with a line of people.)

Customer #1: *puts small box on the counter* “The company told me I didn’t have to pay to ship this back.”

Me: “There isn’t a prepaid shipping label on here. Do you want me to give you a quote and see how much it would be to ship?”

Customer #1: “Are you serious? I was told this was free! How much is this going to cost me!?”

Me: “That’s going to be about $12 to ship back.”

Customer #1: “WHAT?! That’s ridiculous! I shouldn’t have to pay for this. The company told me it was free! How dare you people try to rip me off!”

(The woman proceeds to switch between yelling at me and mumbling to herself and refusing to pay so I try to help the customers behind her.)

Customer #1: *storms out but stops at the door and turns to me* “MERRY CHRISTMAS, B****!”

Me: *stares at her dumbfounded, and then just turns to help the next customer* “Uh.. I’m so sorry about that.”

Customer #2: “Oh, my god. All right, well, I need to ship these toys to [Location].”

Me: “Sure, no problem.” *finishes shipment and customer goes to leave*

Customer #2: “Merry Christmas, b****!”

Me: “Merry Christmas to you, too!”