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You’re Going On A Very Different List

, , , | Right | CREDIT: kaiteyyy | September 2, 2021

I work in a small chain family restaurant that serves a lot of home-style cooked food. Lately, there’s only a hostess on weekend morning shifts — my manager desperately needs to hire multiple front-end staff but just “hasn’t gotten around to it” — so it gets pretty hectic having to serve and hostess when it gets busy at night. I usually end up serving my section and hostessing for both me and the other waitress.

Tonight, Friday, the busiest night of the week, my boss had just me and the youngest server —she’s seventeen and she’s actually really amazing at her job — manning the restaurant. We work great together, but both of us being and looking very young makes rude and entitled people not want to listen to us. As soon as I started my shift at 3:00 pm, I covered the whole floor — twelve tables at full capacity — for an hour until the other server arrived, and then we split the floor. The first hour was quite busy, but it just got busier and busier after she arrived until we had to start up a waitlist.

I noticed a new customer at the front as I was bringing out a table’s food. As soon as I walked up to him and was in the middle of saying hello, he looked straight ahead at the one dirty table in the joint.

Customer: “I’ll take that booth; go clean it.”

Me: “I’m sorry but we are full and actually have a waiting list going. There’s one person ahead of you and it should be around ten or fifteen minutes for a table.”

Customer: “Just give me that table. I’m in a hurry; I have places to be.”

Me: “That table is actually for that lady behind you and it’s our only available one, but I can add you to the list and the next available table will be yours.”

Customer: *Points to closed tables* “What about those empty tables? Don’t want to sit me there or what?”

Me: “Those are actually closed for social distancing.”

Customer: “Aren’t there tables around the corner in the back there?”

Me: “They’re all full, as well; everything is occupied. Would you like to be added to the list or not?”

I’m getting impatient as I have about a dozen other tasks that would be much more useful than this conversation.

Customer: “Show me the list.”

Me: “There’s one person ahead of you.”

Customer: “Show me the list.”

Me: “There is only one person ahead of you.”

Customer: *Getting increasingly angrier* “Show me the list!”

Me: “That lady is the only person ahead of you; the next table will be yours.”

Customer: “GIVE ME THE LIST! I WANT TO SEE HOW LONG THE WAIT IS MYSELF!”

The guy literally tries to SNATCH the paper right out of my hands. I’m kind of shocked.

Me: “I am not going to show you the list. It has people’s private numbers on it.”

Customer: “What’s your name?”

I tell him.

Customer: “Well, I’m [Customer] and you’re in trouble. I don’t mean to be short, but people’s time is important, and you are wasting it.” *Turns to walk out*

Me: “I know it is, and so are you.”

I doubt he heard the last part but really hope he did!