You’re About To Get Sides-Eye

, , , , , | Right | February 12, 2018

(I’m cleaning up around the cashier station while the following transaction takes place with my coworker. Our premium sides — baked potatoes, loaded baked potatoes, side salads, and mac and cheese — are either 29 or 99 cents extra. A customer orders a meal that comes with two sides.)

Coworker: “Your sides, ma’am?”

Customer: “I’ll have green beans and a baked potato.”

Coworker: “The baked potato will be 29 cents extra; is that okay?”

Customer: “Since when?! I always come here, and I’m always allowed to switch out the fries with a baked potato, because I don’t want fries!”

Coworker: “Since forever, ma’am. You’re allowed to choose any two sides you want, but our premium sides have always been 29 cents extra.”

Customer: “This is ridiculous, because whenever I come here I always get a baked potato in place of fries, and they never charge me for it! Get me your manager, now!”

(My coworker calls our manager to come up. Keep in mind that whenever someone asks for a premium side and it is rung up, it automatically charges 29 cents to the bill.)

Manager: “Hello, ma’am. What seems to be the problem?”

Customer: “Your employee is trying to charge me for something I have never paid for. I always get a baked potato in place of fries and have never been charged for it. This must be new or something.”

Manager: “Ma’am, we have always charged extra for premium sides. That is nothing new.”

Customer: “Well, I’ve been coming here for 15 years, and I can assure you I’ve never paid extra for anything.”

Manager: “I’ve been working here for a little over a year now, and we’ve charged extra for those sides since before I was even here.”

Customer: “I want the number to corporate to complain, because this is ridiculous. I’m never coming here again, because you’re trying to cheat me out of my money.”

Manager: “Of course. Go ahead. I’ll write it down for you.”

(My manager writes it down and hands it to the customer, who then proceeds to call corporate right there at the counter. On her way out, she stops by me while I’m sweeping.)

Customer: “You! You took my order before, and you never charged me extra for it.”

(She finally walked out, and my manager asked what she said to me. I told her and went back to working. The customer was on the phone in her car for 30 minutes after she walked out. Just sitting in the parking lot. Who gets mad over 29 cents?)

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