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You’re Bacon-ning To Upset Me

, , , , , , | Working | July 13, 2020

I’m busy at work so I decided to order in some pasta from the uptown location of a restaurant I love with an outpost near my apartment downtown. The menus are different but when I see “Penne alla Stolichnaya” on the menu, I assume it’s the same as the “Penne alla Vodka” I get from their downtown restaurant. I check the listing, confirm the ingredients, and place the order.

It arrives ten minutes before I dash into a meeting — my fault, not theirs. I decide to have a few quick bites before my meeting and open it. I take a few bites and notice there is something else in the pasta. I sniff and realize it’s bacon. I don’t eat meat, so I’m annoyed. I go back to the menu and check the ingredients again to see if I made a mistake. It’s not listed. 

I call the restaurant and ask them to confirm it’s bacon. They say, “Uh, yeah, it comes with bacon.” I respond that it’s not listed on the menu and she goes, “So?”

I am a little taken aback that she didn’t care. I tell her they can’t send people food with extra ingredients not listed on the menu, especially considering some could harm people with allergies. She responds, “So… do you want us to replace it? I mean with one without bacon?” 

Starving, I agree, but I end up emailing the delivery service to complain. I get a full refund.

I ended up ordering it again this week but made sure to specify “NO BACON” on the order. But I’m still shocked that they thought there was nothing wrong with adding ingredients not listed on the menu. It’s a high-end place, too!