Your Top Score Was Stolen

(About one year ago, I was hired to be a cashier. Since that time, I have spent most of my time at the desk near the entrance, processing returns. I am called into my manager’s office for my yearly review.)

Manager: “First, I have to say you are doing a great job. In your first year you have personally prevented almost $10,000 worth of theft and fraudulent returns.”

Me: “Thank you, sir. I try my best.”

Manager: “On the other hand, I am going to have to insist that you stop treating everybody that comes in as if you think they are stealing.”

Me: “…Sir?”

Manager: “You open every box that is returned and check every single part to make sure it is there. We have received multiple complaints about it.”

Me: “Isn’t that what I am supposed to do? I remember being told to do exactly that when I was trained.”

Manager: “Nevertheless, I am going to have to give you a two out of five on your eval, and give you a written counseling on how to provide Excellent Customer Service.”

Me: “…”