Your Tax System Is Trash

Caller: “I need copies of my statements! I need them right away. How do I access them?”

Me: “Are you set up to receive your statements electronically, sir?”

Caller: “Yes, I am. Since November of 2015, I think it was.”

Me: “Then you’re already receiving your statements by email as a PDF attachment.”

Caller: “I get my statements, I look at them, and then I move them to the trash folder. Then, my trash folder empties. I need the statements for my taxes!”

Me: “…”