Your Story Has Been Crushed
This guy is buying a big, expensive gaming PC, like real top-of-the-line stuff.
Me: “Sir, may I suggest that for a purchase in this price range, you buy the extra damage warranty. It really is recommended.”
Customer: “No, that’s always a waste of money.”
I help him put it on the back of his pickup, and he leaves.
He’s back an hour later, wanting a refund because the PC is damaged. The box is crushed on one side, and the PC tower inside is ruined. This really is a significant amount of damage, so suspecting something, I go outside and see the customer’s pickup truck also has a big dent on the passenger side, and the passenger window is smashed.
Me: “Did you have an accident on the way home?”
Customer: “No, my pickup was like that before.”
Me: “Because I helped you carry your PC out to your pickup about an hour ago, and I don’t remember it looking this damaged.”
Customer: “That was a different pickup.”
Me: “You own two blue metallic Chevrolet Silverados?”
Customer: “…”
Me: “If I go back through the footage on the parking lot cameras, will the licence plates match?”
Customer: “It’s been an hour; you can do the refund!”
Me: “We can only refund if the damage to the product is our fault, and judging by the state of your pickup, the damage occurred after purchase on your ride home. It’s out of our hands.”
Customer: “So you’re just leaving me with a $5,000 art piece?”
Me: “Hopefully you can claim it back from the other driver’s insurance?”
Customer: “The other driver wasn’t insured! The cops came, but they couldn’t do anything to him!”
Me: “I guess he thought insurance was a waste of money, eh?”
