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Your Request Does Not Compute

, , , , | Right | September 14, 2018

(I work at a campus library as the receptionist. I’ve been working here about two years, but my coworker hasn’t even been here for a month.)

Patron: “Hello. Could you look up a call number for me?”

Coworker: “Of course. Let me just get online—”

Patron: *suddenly sharp* “You shouldn’t have to do that.”

Coworker: “Um…”

Patron: “You shouldn’t have to use the computer to get my call number. You should just be able to do it.”

Coworker: “I’m not sure what you mean? I could get the manager and maybe he—”

Patron: “You shouldn’t have to go get your manager. You should be able to just do it.”

Coworker: “Our entire system is online, ma’am—”

Patron: *walks away in a huff*

(Five minutes later, she came back to the desk to tell my coworker that she found the call number herself without his help. How did she do this? By looking it up online. Also, I told my coworker not to feel too bad about getting chewed out by her. I had spent fifteen minutes with her last week showing her how to print a document from Word.)

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