Your Prices Are Tequilling Me
(I work part-time at a small wine shop that also sells a selection of spirits. We get all sorts of customers, from those who just want a cheap bottle to go with dinner to those who want to get a bit spendier.)
Customer: “Hi. I’m looking for tequila, I think…”
Me: “Okay, well, here’s our tequila wall right over here. We have a great selection.”
Customer: *spots a bottle on a high shelf* “What’s the price on that?”
Me: “$140.”
Customer: “I’ve seen it elsewhere in the city for half that.”
Me: *not sure what her point is* “Okay.”
Customer: “I’ll give you $100 for it.”
Me: *laughs unsure if she’s kidding* “Um… yeah, we don’t… haggle here. The price is set by my boss.”
Customer: “Okay.”
(She left without buying anything.)
This story is part of our Hagglers roundup.
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Question of the Week
Have you ever served a bad customer who got what they deserved?