Your Number Two Is Not Our Number One Priority
(I am in a local chain drug store. This store has no public bathroom, something I am very aware of since I have a small child. More than once we have had to go to the grocery store on the other end of this small strip mall for a potty break. As I am shopping, I become aware of a woman talking to the store employees. This conversation happens over several minutes as she follows employees who are stocking shelves.)
Customer: “Where is your bathroom?”
Employee: “We do not have a public bathroom, sorry.”
Customer: “But you must have a restroom you use. Where is it? I need it.”
Employee: “It’s not for customer use. I’m sorry.”
(After about the third employee tells her the same thing, the customer suddenly becomes irate and screams:)
Customer: “You need to let me use your bathroom!”
(I go to the pharmacy line and think she is gone. Then I hear:)
Customer: “THAT IS IT! NOW I’VE GONE AND S*** MY PANTS! IT IS ALL YOUR FAULT!”
(She storms out down the aisle where people are waiting for the pharmacy. She seems to be walking just fine, but I am really hoping that she was lying and I get out of the store before anything further is “revealed.” I turn to an employee I like and say:)
Me: “You know, if she’d left right away, she’d have had plenty of time to get to the grocery store.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.