Your Movie Choices Are Off-Balance

, , , | Right | April 9, 2019

(A caller is upset that they are unable to rent a PPV movie. After explaining that they have exceeded their PPV limit — this is, of course, adult movie content…)

Customer: “Why can’t I rent a movie?”

Me: “I’m sorry, sir, but you’ve exceeded your credit limit.”

Customer: “How can I rent a movie?”

Me: “Well, you can pay off your balance, and then be cleared to rent a movie.”

Customer: “Okay, how do I pay it off?”

Me: “I can take a credit card or check payment over the phone.”

Customer: “Can’t you just erase a movie and I can watch a new one?”

Me: “No, sir, I can’t do that, but would be happy to take a payment over the phone.”

Customer: “Well, could you just describe the movies?”

Me: “No, sir, I’m not able to see the titles.”

(I absolutely can, and um, ew.)

Customer: “Would you describe the movies to me?”

(Really? When did that become my job?)

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