Your Mood Speaks Volumes

(A customer obviously having a bad day comes through my line. She throws her stuff down on the belt.)

Me: “Did you find everything—”

Customer: “JUST DO YOUR JOB!”

Me: “Yes, ma’am.”

(I give her the total, and she all but throws her money at me and rips her change out of my hand.)

Customer: “TOOK LONG ENOUGH!”

Me: “Have a nice day, ma’am!”

(The next day, the same customer comes through my line. I greet her and start putting her items through.)

Customer: “Look, I want to apologize for my behavior yesterday. I was having a bad day and had no right to treat you that way.”

Me: “That’s alright, ma—”

Customer: “NO! IT MOST CERTAINLY IS NOT ALRIGHT!”