Your Listening Skills Are Under Investigation

(A package of clothes I’ve ordered online was supposed to be delivered a few days earlier, but I never received it. I contact the clothing company. They contact the delivery company, who starts their investigation to try to find the package. The delivery company contacts me two days later to inform me they can’t find it and are closing the investigation, and I should contact the seller to inform them and go with their next steps.)

Me: *after giving the incident number to the customer service rep* “I was just contacted by [Shipping Company] who completed their investigation but couldn’t find the package. What do I need to do next?”

Customer Service: “It’s only been two days since the investigation began. The investigation takes 15 days. You’ll hear from [Shipping Company] when they complete the investigation.”

Me: “Sorry, I think I was unclear. [Shipping Company] already contacted me. They completed their investigation and have now closed the investigation. They couldn’t find the package and told me to contact you.”

Customer Service: “It’s only been two days. [Shipping Company] will contact you after 15 days to let you know the results of their investigation.”

Me: “[Shipping Company] already contacted me to let me know the results of their investigation. The closed the investigation already.”

Customer Service: “You will have to wait the 15 days for [Shipping Company] to complete their investigation. They will call you when they are done. Then you can give us a call again and we can move forward.”

Me: *weeps*

(I gave up and contacted them again on day 15. I asked for them to resend the clothes, but they just refunded me. Sigh. Good enough, I guess.)