Your Late Fate Is Sealed
(My dad has decided to get me an under-sixteen’s bank card. We have arrived around fifteen minutes late.)
Bank Employee #1: “I’m sorry, but as you have arrived late, we will have to reschedule your appointment for later in the week.”
Dad: “No. We live in [Town half-an-hour’s drive away]. We can’t just go back. Where’s [The Young Savers Employee]?”
Bank Employee #1: “I’ll fetch her now.”
(He goes away. A few minutes later, Bank Employee #2 turns up.)
Bank Employee #2: “I’m sorry that we’ve had to reschedule your appointment, but we did phone you and I waited for at least fifteen minutes.”
Dad: “Which number did you call?”
Bank Employee #2: “The only one we were given.”
Dad: “Yes, but which number?”
Bank Employee #2: “The only one we were given.”
Dad: “What was the number?”
Bank Employee #2: “The number I called was a [our area code] one.”
Dad: “You mean the house phone? It didn’t occur to you that we might not be there ten minutes before the appointment?”
Bank Employee #2: “I called the only number we were given.”
(Several repetitions of much the same BS later…)
Dad: “So you called our home number, waited five minutes, then gave our appointment to someone else? Forget it. Come on, [My Name], let’s not waste any more time here.”
(We walk out, then Dad turns and goes back in.)
Dad: “Hey, what time did you say you gave our appointment to someone else?”
Employee #1: “Um, about twenty past.”
Dad: “Yeah? We were waiting in the queue here at twenty past, mate, so yeah, keep your story consistent. Thanks for lying to me, mate!”
(We went down to the bank a few doors down, which I also had an account with. In twenty minutes, we had registered for a debit card and left.)
Question of the Week
Have you ever served a bad customer who got what they deserved?