Your Insurance Has Been Terminated

, , , , , | Working | October 23, 2017

(I’ve been diagnosed with endometriosis, and I’m referred to a specialist for a consult to do a hysterectomy. It’s a very painful condition where the lining of the uterus grows outside of the uterus. My appointment is made on a Friday, and it is set for a Wednesday. Wednesday morning, I call to try and reschedule due to a snowstorm, but I’m told that I have to wait for three weeks to get another appointment. I drive the 45 miles in a snowstorm, losing control of my car once and almost getting hit by another car. My appointment is set for 9:20 in the morning, and I manage to get there at 9:00. Right as I pull in, I get a call.)

Worker: “Hi, is this [My Name]?”

Me: “Yes.”

Worker: “Hi! This is [Name] with the clinic. We did some digging, and we can’t take your insurance.”

Me: “Excuse me?”

Worker: “I’m very sorry, but we do have other resources for you if you would like.”

Me: “Well, I would like them, but first I need to speak to your supervisor.”

Worker: “Why?”

Me: “This appointment was made Friday. If my insurance wasn’t accepted, why didn’t I get a call Friday night, at any point on Monday, yesterday, or today when I tried to reschedule the appointment? Instead I get to your location, after I almost get into two accidents, just to be told that I can’t be seen today? I need to speak to a supervisor.”

Worker: “Ma’am, I need you to remain calm; otherwise, I will be forced to terminate the call.”

Me: “Ma’am, I’m very calm. But I need to speak to your supervisor.”

Worker: “I’m sorry, but I’m forced to terminate this call.” *hangs up on me*

(At this point, I’m livid. I call back and ask to speak to a supervisor. After being transferred three different times, I’m transferred to the right woman. I explain to her the entire situation and she is silent the entire time. When I finish:)

Supervisor: “Miss, I am so sorry. I will find you a clinic that will take your insurance, and I will pull strings to get you in as soon as possible. You should have been notified right away that you would not be able to be seen, and this is incredibly unprofessional.”

(The supervisor did help me get my appointment, so hopefully, soon I will be able to get the hysterectomy that I need.)

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