Your Forecast For Today: Dark
Me: “Thank you for calling [Technical Support]. This is [My Name]. How can I help you?”
Customer: “Yeah, I have this error stuck on my TV screen — ‘Acquiring Satellite Signal.’ How do I fix this?”
Me: “I show from your account info that your area is undergoing a hurricane. Are you having bad weather now?”
Customer: “It’s raining and windy.”
Me: “Well, the rain and cloud cover are going to block your signal until the storm passes. The weather reports show that this is a major storm; have you considered evacuating for your own safety?”
Customer: *angrily* “How do I know if I need to evacuate when the TV only shows me this ERROR?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
