Your Excuses Have No Power Here

I work in tech support for a cable company. A customer calls in.

Caller: “Why is my television not working?!”

After some troubleshooting, I am forced to ask:

Me: “Sir, is there an issue with your power supply to your home?”

Caller: “Well, my electricity was turned off, but I don’t see how that’s relevant.”

Me: “Sir, you need electricity to power your TV.”

Caller: “That shouldn’t matter! I’m paying for a service and you need to guarantee it no matter what! You’re the only company that still requires televisions to be connected to utility power!”

Me: “Sir, all televisions need to be connected to utility power.”

Caller: “Must be because the service is not digital like your competitors!”