Your Excuses Fell Flat Four Times

, , , | Right | August 15, 2018

Me: “Thank you for calling [Rental Car Agency] Roadside. This is [My Name] speaking. How may I assist?”

Customer: “I have four flat tires and need a tow.”

Me: “Oh, my. Everyone okay?”

Customer: “Yes.”

(We verify the customer is who he says he is, and go over his coverage. I then contact the location where the car was rented from. After that…)

Customer: *very angry* “What do you mean, I’ll have to pay for the service and tires?”

Me: “I’ve contacted the manager at the location, and they stated you drove out of the location out of the entrance and ran over the spikes.”

Customer: “That’s not my fault!”

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