Your Employment Is History
(I am renewing my daughter’s passport. My daughter used to be a cashier for a well-known American chain of stores that had famously opened with much fanfare in Canada, and just as famously closed two years later after failing spectacularly.)
Employee: “I’ll need your daughter’s employment history for the last two years.”
Me: “Well, she used to work for [Store], but — heh, heh — it’s closed now, of course.”
Employee: *dead-eyed stare* “I still need the store’s address and phone number.”
Me: “Um, I have no idea what the address or phone number would be, and I can’t look it up, because they’re closed.”
Employee: “Look, you need to put SOMETHING there.”
Me: “…”
(I was able to remember the address, and my daughter still had the phone number saved on her phone, so I gave them the information they wanted. I still don’t know what they expected to do with it. I would have done just as well to make something up.)
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?